Order cancellation
We understand that sometimes plans change. You can cancel your order at any time before it is shipped. If your order has been paid for and you need to make changes or cancel it, please reach out to us within 12 hours. Once the packaging and shipping process has begun, we are unable to cancel the order.
Refunds
At our store, your satisfaction is paramount. Hence, you can request a refund or reshipment for your ordered products under the following circumstances:
- If you do not receive your items within the guaranteed delivery time (45 days, excluding 2-5 day processing).
- If you receive an incorrect item.
- If you no longer want the product you have received (please note, you must return the item at your expense and ensure it is unused).
We will not issue refunds in the following cases:
- If your order fails to arrive due to factors within your control (e.g., providing an incorrect shipping address).
- If your order is delayed due to exceptional circumstances beyond our control (e.g., customs clearance delays, natural disasters).
*You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. Simply send us a message via our Contact Us page, and we’ll promptly assist you.
DISCLAIMER: THE PRODUCTS SOLD ON THIS SITE ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY ILLNESS, HEALTH CONDITION, OR DISEASE, LIKE ANY OF OUR WRITTEN MATERIALS PROVIDED ON ANY OF OUR SOCIAL MEDIA, CHANNELS, WEBSITES, OR EMAILS, LABELS, PACKAGING, ETC. THEREFORE, ALL OF THIS INFORMATION IS FOR INFORMATIONAL PURPOSES ONLY AND IS INTENDED TO SUPPORT OR CREATE, NEVER TO REPLACE, THE RELATIONSHIP THAT SHOULD EXIST BETWEEN A CUSTOMER AND THEIR DOCTOR. THUS, ALL OPINIONS EXPRESSED MAY BE THOSE OF PHYSICIANS, TRICHOLOGISTS, AND OTHER HAIR LOSS PROFESSIONALS WRITTEN BASED ON THEIR KNOWLEDGE, EDUCATION, AND EXPERIENCE. ALWAYS CONSULT WITH THE APPROPRIATE HEALTH CARE PROFESSIONAL ABOUT MEDICAL DIAGNOSIS, TREATMENT OPTIONS, WARNINGS, PRECAUTIONS, ADVERSE EVENTS, CLINICAL FINDINGS, AND ANY OTHER MEDICAL INFORMATION. ALTHOUGH OUR INGREDIENTS ARE SAFE, NATURAL, AND ORGANIC, Worth It Hair Care™ IS NOT RESPONSIBLE FOR INDIVIDUAL REACTIONS TO ANY OF ITS INGREDIENTS. ALWAYS READ THE LABELS AND FOLLOW THE DIRECTIONS FOR USE. NEVER USE INGREDIENTS TO WHICH YOU MAY HAVE A SENSITIVITY OR ALLERGY. A PATCH TEST IS RECOMMENDED FOR PEOPLE WHO MAY HAVE CONCERNS OR WHO HAVE HAD SKIN REACTIONS IN THE PAST. STOP USE IF A REACTION OCCURS.